I get support all the time with no issues. I have been using Mastercam since Version 7 and they have come a long way. Does it have bugs and/or issues? Yes it has some and I'm sure others do as well. Is it expensive? Yes, I will agree with that. You just sound like a frustrated programmer that can't use it efficiently. Its not like iMillJoe makes it out to be. If you're programing by hand, find something easier you use and better suited you're parts are certainly not very complex, other tools can do that job better, and cheeper. Don't invest the time and money to learn a system that was obsolete 10 years ago. It only still exists because thats the only thing many like myself know how to use. If you're still programming by hand, you're not programming very efficiently, but nor will you be if you learn mastercam. Then try to get out of it the deal and shop elsewhere.
Go ahead, call mastercam and ask for help. Microsloth did build Excel, the greatest product they ever delivered, mastercam did deliver a few much needed toolpaths, but like the former, rested on their laurels, and don't give a thousandth of a shit for their customers. Not because they give a damn if they make a good product, but because they arm twisted the industry adapting it. I would never recommend anyone use mastercam as their first cad/cam. I hope you have a few good IT guys, and a several thousand more to spend in getting posts that actually work. Hope you know someone that can write posts for you, that shit is expensive, and you need one for every build of machine you have. Does your machine like arcing in and our of cutter comp? Ours don't, and mastercam tries to do that all the time. Forget to click save before closing thats a 15 mouse click penalty, assuming it actually remembers where the file opened from. Open a project on the server to make a minor change as sure a Japanese trains run on time, it will try and save that file 3000 folders into that consoles hard drive.
Need to run a proven program on the Haas rather than the Okumas? 175 mouse clicks later, you might be lucky enough to have coolant turning on and off when it should. It's the most overpriced, under supported piece of garbage ever to be compiled.
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